1. Can I cancel my transfer?

Yes, you can cancel your transfer if the transaction status is at 25%. However, if the transaction status is at 50%, it means that we have already purchased the currency. In such cases, if you still wish to cancel the transaction, please contact us via email at [javascript protected email address] or call us at +44 20 3137 8850. Please note that cancellation at this stage may incur charges to cover the loss of the booking. After cancellation, you will receive a confirmation email, and the cancellation will be updated in your transaction history.

2. How do I know if my transfer is cancelled?

Once you have cancelled your transfer, we will send you a confirmation email regarding the cancellation. You can also check the cancellation status by visiting our website or using the mobile app. We recommend checking your emails and messages for updates on the cancellation status. If you need further assistance, please contact our ATL Customer Service Team.

3. How long does a refund take?

Typically, it takes up to 7 working days for a refund to be credited back to your account after cancellation. However, the duration may vary depending on the payment method used:

• - Credit Card
• - Debit Card
• - Bank Transfer

Sometimes refunds may take longer due to different policies of multiple banks in different countries. We kindly request your patience and assure you that we will keep you informed via email or messages regarding the status of your refund. If you need further assistance, please contact our ATL Customer Service Team.

4. What if my money is not refunded to my account after seven working days?

If your money is not refunded to your account after seven working days, please do not worry. Check the status of your refund on our website or app. Occasionally, refunds may take longer due to varying policies of different banks in different countries. We request your patience and assure you that the refund will be processed as soon as possible. If you require further assistance, please contact our ATL Customer Service Team.