[CHANGING YOUR IDENTITY]

1. Can I change my name after registration?

Yes, you can change your name after registering with us. However, it's important to ensure that the changes made are accurate and valid. This is to prevent any difficulties during the verification process. Please make sure that your name matches the one on your government-issued ID. If you need further assistance, please contact our ATL Customer Service Team. We are here to help you.

2. Can I change my residential address and contact number on my account?

Absolutely! You have the flexibility to change your residential address and contact number on your account. To make these changes, ensure that the information provided is correct and valid. This will help avoid any complications during the verification process. It's important that your details match the information on your government-issued ID. If you have any questions or need assistance, please reach out to our ATL Customer Service Team. We are available to assist you.

3. How do I change the password for my account?

If you have forgotten your password, there's no need to worry. Follow these simple steps to reset it:

• -> Log in to the ATL website.
• -> Click on "Forgot password."
• -> Enter your email address.
• -> You will receive a new link in your email.
• -> Click on the link and create a new password.

By following these steps, you can create a new password for your account. If you forget your password again in the future, please repeat the above steps to reset it. We recommend keeping your password unique and not sharing it with anyone. If you require further assistance, please don't hesitate to contact our ATL Customer Service Team.

4. How do I change the recipient's name?

If you made an error in the recipient's name after confirming the transfer, there's no need to cancel it. You can make the necessary changes yourself by visiting our website or using our app. It's important to ensure that any changes made are accurate and valid to avoid any complications during the verification process. If you have any questions or need further information, please reach out to our ATL Customer Service Team. We are here to assist you.

5. How long will it take for the changes to be reflected on my profile?

Any changes made to your profile will be reflected immediately. If you encounter any issues during the process, please send an email to our customer service team at [javascript protected email address] or fill out the form at [https://atlmoney.com/contact-us.html]

[KYC- Verifying your Identity]

6. Why am I being asked to verify my identity?

At ATLMoney, ensuring the safety and security of our customers' transactions is of utmost importance to us. The verification of your identity is a necessary step to prevent fraud and protect the interests of our users. It adds an extra layer of security by ensuring that only you have access to your payment information. As a regulated financial services company, we are obligated to identify our users and comply with anti-money laundering (AML) laws. Verifying your identity helps us maintain a secure environment for all our customers. For more information on the data we collect and how we protect it, please refer to our Privacy Policy.

7. What type of documents are required for registration?

For registration, we accept documents such as:

• - Bank debit and credit card statements
• - Utility bills (electricity, water, gas)
• - Driving license with address

Please note that the documents should not be older than three months. These documents should be valid and contain your name and residential address as provided during registration. If you have any further questions, please contact our ATL Customer Service Team.

8. Which platform should I use to register myself for verification?

Most ID verifications must be completed through the ATLMoney website or the mobile app. Occasionally, we may accept emailed copies of your identity documents for verification purposes.

9. How do I take a picture that meets ATLMoney's requirements?

Verifying your ID with ATLMoney is simple. Here are the guidelines for taking a picture that meets our requirements:

• -> The ID should be fully visible within your selfie.
• -> Include a photo of yourself (selfie) holding your ID or passport.
• -> Face the camera directly, and the picture should capture your shoulders to the top of your head, similar to an ID photo.
• -> If possible, use a plain wall as the background.
• -> Ensure that the light source is in front of you, not behind you, to avoid backlighting and ensure your face is clearly visible.
• -> Avoid wearing sunglasses, hats, or any face coverings.

10. How do I verify my credit/debit card?

To verify your credit/debit card, follow these steps:

1. Take a high-resolution photo of yourself (selfie) holding your card.
2. Take a photo of the front of the credit/debit card used for your purchase, with your hand holding it, ensuring the cardholder name and the last 4 digits of the card are visible.
3. Take a photo of the back of the credit/debit card used for your transaction, again held in your hand. Please ensure that you hide the 3-digit CCV code at the back of the card.

11. What type of documents are required to send money abroad from a country?

The required verification documents may vary depending on the amount and the country you are sending money from. Each country has different regulations that ATLMoney must comply with. We kindly request your cooperation in providing any additional documents that may be required for verification. Please email those documents to us for further processing.