1. Do I need to register to send money abroad?

Yes, you will need to register with us to send money abroad. It will only take a minute to register with us. Once you have registered, you can check the countries and payment methods list and verify with ATLMoney before transfer. Thank you for choosing us and sending money worldwide with great exchange rates and low fees.

2. What is the benefit of registering with ATLMoney?

Registering with ATLMoney gives you access to:

• - A tried, tested, and trusted money transfer platform.
• - An authorized, regulated, and trusted money transfer service.
• - A 24/7 customer service channel equipped to resolve all your issues.
• - The best exchange rates and low commission charges.

3. How do I get registered and start sending money?

Registration is a simple process. You need to log on to the ATLMoney website [https://atlmoney.com/contact-us.html] and click on the registration link on the home page or follow the services register and fill up the registration form providing all the required details.

4. Can I get directly registered on ATLMoney by sending mail?

No, you need to fill in the registration form available on the ATLMoney website.

5. Do I need to pay before registering?

No, it is FREE of cost, and it will take only a few minutes to register with us. After registration, you can check the current rates on our website and send money accordingly to your loved ones. Also, you can register yourself by visiting our website or app on any electronic device.

6. Can I register twice with the same contact number or email address?

We do not encourage registering twice with the same contact number and email address. We recommend one account per customer at a time to avoid confusion during the verification process. Please register once with a valid contact number and email address.

7. Can I register again from a different country other than my sending country?

No, you can only register once in ATLMoney with your verified email address from your sending country, where you are currently residing. Registering from another country with the same email address will not be accepted. You can log in with your registered email address from anywhere.

8. Do I need to register again if I travel to a different country?

No, you can only register once in ATLMoney with your verified email address from your sending country, where you are currently residing. Creating two accounts with the same email address and contact number is not possible. You can log into the same account even if you are not in your native country. If you are permanently moving to a different country, you can change your sending country by going to "my account" and making the necessary changes.

[Processing your transaction]

9. How long does it generally take to complete the processing?

The time it takes for your funds to reach us depends on the mode of payment. We aim to process transactions as soon as possible. Once the transaction is confirmed, you will receive a confirmation email or message regarding the progress of your transfer. For further information, contact our ATL Customer Service Team.

10. How will I know that my money has been received?

Once your funds have been received and cleared, we will send the required currency to the recipient's bank account within the expected time. You will also receive a confirmation that your funds have been debited from your bank account. If you do not receive a confirmation email, it could be due to a technical glitch or a genuine problem.

11. Why is my transfer still showing 'processing' when it should have been successful?

The time it takes for funds to reach and be cleared by the designated bank can vary due to different currencies and time zones. Most currency transfers can take 2 to 3 days to be completed and arrive in the recipient's bank account. We request your patience and trust while we resolve any issues.

12. How will I know that my money is safe if it's taking a while to complete the transaction?

Your money is always safe with ATLMoney. All funds are held in our UK client's bank accounts, and these accounts are segregated and developed to protect client funds from unexpected fraud or bankruptcy. We will update you regarding the progress of the transfer via email or message, so please check your email regularly.

13. Why am I not able to do any transaction in ATLMoney?

If you encounter any issues with transactions, please try the following steps:

• - If you're on WiFi, turn on mobile data or use a different internet connection.
• - Send a smaller amount of money.
• - Use a different method for sending money, such as clicking on "Start Sending" instead of using the recent contacts icon on the home screen.
• - Check if you've reached your transaction limit.

14. How do I report fraud?

If you come across any fraudulent activity that you have not initiated, please contact us at [https://atlmoney.com/contact-us.html] and inform us about the incident.